The order number
It appears in the confirmation email and lets us find the order in seconds.
How orders work
What happens after a customer clicks buy.
We sell through a dropshipping model: the company owns the customer relationship, and supplier partners hold the stock and ship it.
01
Order
The customer pays at the Shopify checkout. Shopify sends an order confirmation by email with the products, the total and the shipping address.
02
Preparation
We check the order, including the quantity of each bundle, and pass it to the supplier partner that stocks the product.
03
Shipping
The partner ships with a tracked carrier. The tracking number is added to the order and emailed to the customer. The estimated delivery time is shown at checkout.
04
Support
If a package is late, damaged or not what was expected, the customer writes to us and we resolve it under the published refund policy.
For customers
What helps us solve a problem quickly
A photo when something is wrong
For a damaged or incorrect item, a photo of the product and the package lets us approve a replacement or refund without back and forth.
Writing within the policy window
Returns and refunds are handled within the timeframe stated in the refund policy on the store.
Questions about an order?
Write to us with your order number and we reply within one business day.